Refund policy

Return & Refund Policy

At Beautify, we want you to feel confident trying our bras. That’s why we offer a 60-Day Money-Back Guarantee on eligible orders.

Please read this policy carefully before purchasing.

60-Day Money-Back Guarantee

We stand behind Beautify Bras. If you are not satisfied with your order, you may request a return within 60 days of delivery.

To qualify for the 60-Day Money-Back Guarantee:

Your return request must be submitted within 60 days of the delivery date.
You must provide your order number and the email address used at checkout.
Items must be returned in acceptable condition.
Items must be clean, free from stains, odors, excessive wear, damage, pet hair, or signs of misuse.
All approved returns must be shipped back within the timeframe provided by our support team.
Returns must be approved by our support team before being sent back.

Beautify reserves the right to deny any return or refund request that does not meet these conditions.

How To Start a Return

To request a return, please contact us through our Contact Form or email us at:

support@thebeautify.co

Please include:

Your full name
Your order number
The email address used at checkout
The reason for your return request
Clear photos of the item, if requested by our team

Once your request is reviewed, our support team will provide return instructions if your order qualifies.

Please do not send any items back without approval. Unauthorized returns may not be accepted or refunded.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as receiving the wrong item or a confirmed defective item.

Original shipping fees, shipping protection, priority processing fees, and other checkout fees are non-refundable.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used at checkout.

Please allow several business days for your bank or payment provider to process and post the refund.

Refunds are only issued after the returned item has been received and inspected, unless our support team decides otherwise.

Items Not Eligible For Refund

The following are not eligible for refund:

Items returned after the 60-day guarantee period
Items sent back without approval
Items that are stained, damaged, washed, altered, heavily worn, or have strong odors
Items with missing parts, packaging, or included accessories, if applicable
Orders with an incorrect shipping address provided by the customer
Packages marked as delivered by the carrier
Final sale items, clearance items, gift cards, or promotional items marked non-refundable
Orders flagged for suspected fraud, abuse, or policy misuse

Sizing Disclaimer

Please check our size guide before ordering.

Beautify Bras are designed to provide lift, shaping, smoothing, and wireless support while worn. However, fit and results may vary depending on your body shape, bust size, band size, personal comfort preference, and how the bra is worn.

If the size you ordered does not fit as expected, you may still request a return under our 60-Day Money-Back Guarantee, as long as the item meets our return condition requirements.

If You Received the Wrong Item

Receiving the wrong item means you received something different from what you ordered on our website.

Examples that may qualify for a replacement or refund:

You ordered a Beautify Bra but received a different product.
You ordered one color but received a completely different color.
You ordered one size but received a different size than what appears on your order confirmation.

If you believe you received the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
The email address used at checkout
Three clear photos of the item from different angles
A photo of the packaging or shipping label, if available
A short explanation of the issue

If approved, we may send a replacement using the same shipping speed as the original order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery.

To review your request, we may ask for:

Your order number
Clear photos or videos showing the issue
A photo of the packaging, if the package arrived damaged
A short description of the problem

If approved, we may offer a replacement, refund, or store credit depending on the issue.

Minor differences in color, material texture, packaging, or appearance due to lighting, screen display, or normal manufacturing variation are not considered defects.

If Your Item Has Not Arrived After 30 Days

If your order has not been delivered after 30 business days from the shipment date, and tracking does not show “Delivered,” you may be eligible for a free replacement.

A new shipment will be created using the same shipping speed as the original order.

If tracking shows “Delivered,” please contact your local carrier or post office first, as the package may have been left with a household member, neighbor, building office, mailbox, parcel locker, or local delivery point.

Beautify is not responsible for packages marked as delivered by the carrier.

Lost, Stolen, or Delivered Packages

If your package is marked as delivered but you did not receive it, please check:

Your mailbox
Front door, porch, or delivery area
Parcel locker
Building reception or management office
Neighbors or household members
Your local carrier or post office

If the carrier confirms the package was delivered, we are unable to issue a refund or free replacement.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

Beautify is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect, incomplete, or outdated shipping information.

If you notice an address mistake, please contact us immediately. We cannot guarantee changes can be made after an order has been processed or shipped.

Order Cancellations

Orders may begin processing shortly after purchase.

If you need to cancel your order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed, packed, or shipped.

Once an order has shipped, it cannot be canceled. However, you may request a return after delivery under our 60-Day Money-Back Guarantee if eligible.

Fraud Prevention and Policy Abuse

Beautify reserves the right to deny refunds, replacements, or returns in cases of suspected fraud, abuse, or misuse of this policy.

This may include, but is not limited to:

Repeated refund requests
Excessive return activity
False claims of non-delivery
False claims of damaged or incorrect items
Altered, edited, or misleading photos
Returning items that are not from Beautify
Chargeback abuse
Attempts to return used, damaged, stained, or tampered items

We may also refuse future orders from customers who abuse our return or refund policy.

Exchanges

At this time, we do not guarantee direct exchanges.

If you would like a different size or color, please contact our support team. Depending on the situation, we may recommend returning your eligible item under the 60-Day Money-Back Guarantee and placing a new order.

Contact Us

If you need help with a return, refund, damaged item, wrong item, or missing order, please contact us through our Contact Form or email us at: